Frequently Asked Questions (FAQ)

How can I search for products?

You can search for products using the search function on our website.

What is your return policy?

We offer a 30-day return period for products that are in their original condition and can be resold. Further information can be found on our return policy page.

How can I contact customer service?

If you have any questions or need help, you can contact our customer service by email or phone. The contact details can be found on the 'Contact us' page.

What are your delivery conditions?

We deliver products in Denmark and internationally. You can find details on delivery times and costs on our delivery policy page.

How can I cancel my order?

You can cancel your order before it has been sent. Detailed instructions and conditions can be found on the 'Cancellation conditions' page.

What payment options do I have?

We accept multiple payment options, including credit cards and bank payments. Further information on payment methods can be found on the 'Payment and delivery conditions' page.

Do you have a privacy policy?

Yes, we are committed to protecting the privacy of our customers. The details of our privacy policy can be found on the 'Privacy Policy' page.

What are your general terms and conditions?

All purchases are subject to our general terms and conditions, which stipulate the contractual conditions between us and our customers. Detailed information can be found on the 'General Conditions' page.

What is your refund policy?

Refunds apply in certain cases, such as wrong or defective products. For details, see the Refund Policy page.

How can I change my order information?

If you need to change your order information after ordering, please contact our customer service as soon as possible.